FAQ

Most frequent questions and answers,please click on the white part to open content.

Orders placed before 12pm on work days for in-stock products will be shipped (dispatched) that same day around 5pm. You will be notified via email (along with tracking details) once your order is shipped. Out of stock products can take up to 5 day to be shipped,but that rarely  happens.

Customers with their delivery address in a major city centre should work on 1-2 days for their package to be delivered after the order has been shipped. Orders over 2kg will take an extra 1-2 days after shipping. Normally though if the item(s) ordered are in stock (and < 2kg) and the order is placed before 12pm on a work day, usually you should receive your package the very next business day – provided your delivery address is in a Major City Centre. Clients in outlying area can take up to   3 days to be delivered

You are more welcome to collect your order from us.
3 Chris Kotze street
Riversdale

We do our best to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on our site. Please notify us within 7 days (the sooner the better).

However, should we accidentally deliver the wrong product to you or if the product is not as described on the website, or is missing any parts:

Please do not remove the product from its original packaging or any of the stickers or labels.
Notify us as immediately and we will collect the product from you at no charge.
We will at your choosing:

deliver the correct item to you as soon as possible (if available); or
send you a voucher for the purchase price of the product; or
issue a refund.That is our discretion.

Sometimes  goods  can be damaged  during transportation , then we will do our best to resolve the issue. Please notify us within 7 days,so that we can resolve the issue as soon as possible

We will require the following information to assess where in the delivery process the damage may have occurred:

photograph of the outer box (including whether it has a Fragile sticker or not);
photograph of the inside of the box, including the inner packaging; and
photograph of the damaged item.
If necessary we will arrange collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:

replace the product (if available); or
issue a refund voucher for the purchase price of the product or
issue a refund.

The returning product must be packed, in its original packaging, with all parts and accessories.Please also ensure that the product is safely packaged. Returns that are sent back otherwise will have a 10% repackaging fee levied against them. If the returning product has not been packaged properly and is damaged, then we simply cannot give you a refund. We will also  deduct money that It is your responsibility to package the item correctly,ad that all parts,and accessories is included in the packaging.